Communication Guidelines

Please keep all consult-related questions on this platform. For new concerns, book another appointment. You may message through the NowServing app once your appointment is accepted. Responses will be provided as soon as possible.

Informed Consent for Teleconsultation

By booking a teleconsultation, you acknowledge and agree to the following: Confidentiality: Your records are securely stored. Information will only be disclosed under these circumstances: 1. There is a serious risk of harm to yourself or others. 2. Abuse or neglect is disclosed or suspected. 3. A legal order requires disclosure. 4. You provide written consent. Therapy Process: Successful therapy requires active participation from both the therapist and the client. Clients are responsible for applying strategies discussed during sessions. The therapist is not obligated to participate in legal proceedings unless legally mandated. Risk Management: If the therapist identifies a risk of harm, they may notify the person at risk or contact appropriate authorities. This authorization ends when services are terminated. Service Termination: You may discontinue services at any time. Consultation notes are securely stored and retained for up to 15 years, in compliance with DOH guidelines.

Session Duration

A typical session lasts approximately 45 minutes per client. The first session is dedicated to intake interviews and initial assessment. Duration may vary depending on individual needs.

Cancellation and No Show Policy

Once your consultation request is accepted, the appointment is confirmed. Cancellations are non-refundable. We recommend rescheduling at least 3–4 hours before your scheduled time to find a suitable alternative. Failure to attend a scheduled appointment without prior notice will be considered a no-show. No-shows are forfeited and non-refundable. To avoid forfeiture, please reschedule at least 3–4 hours before your appointment.

Medication

Psychologists do not prescribe medication. Treatment focuses on counseling and psychotherapy to support mental health and well-being.

Issuance of Mental Health Certificates

Certificates serve as legal documents and are digitally signed by a licensed psychologist. Certificates recommending leave are generally not covered by insurance and are issued only for valid reasons after consultation. Issuance requires a comprehensive psychological evaluation, including tests. Processing may take 3–5 working days. A single session is usually insufficient to establish the necessary baseline. Additional fees apply and will be discussed during consultation.