Do I need to pay first to get an appointment?

Yes. If you indicated PWD, please upload a valid ID before your schedule; there is an additional fee for invalid PWD IDs. Requests for cancellation or reschedule may be accepted at least 12 hours before the schedule. The professional fee is refundable or can be carried over only for cancellations or reschedules made, respectively, at least 12 hours before the schedule. Otherwise, there will be an INCONVENIENCE FEE for NO-SHOWS (i.e., no prior notice 12 hours from your schedule) before we can refund the professional fee.

Do you charge for follow-up consultations?

Yes.

Can I be late? Can I be late in sending labs and photos?

Please take note that we will need to cancel your appointment IF WE DO NOT RECEIVE A RESPONSE FROM YOU WITHIN 15 MINUTES after your schedule to give way to the other patients on queue. This will be tagged as NO-SHOW, which has a corresponding INCONVENIENCE FEE. If you have any pertinent RESULTS TO SHOW, please scan/ screenshot them clearly and send to this platform BEFORE your schedule in order to save time; thank you

Can I book a schedule today?

Please refer to the doctor schedule indicated. FIRST TO BOOK, FIRST TO BE SCHEDULED BASIS. The slot you will be accepted to is the soonest available. For urgent concerns, please go to any available emergency room.

If I cancel my request for consultation, do I get a refund?

Requests for cancellation or reschedule may be accepted at least 12 hours before the schedule. The professional fee is refundable or can be carried over only for cancellations or reschedules made, respectively, AT LEAST 12 hours BEFORE the schedule. Otherwise, there will be an INCONVENIENCE FEE for NO-SHOWS (i.e., no prior notice 12 hours from your schedule) before we can refund the professional fee.

Can I message you via the NowServing app?

The doctor will be able to read your message and/or assess your results during your scheduled teleconsult. If you do not have a schedule yet, please make a booking thru https://seriousmd.com/doc/cchavez. All instructions are written on the booking page. Please read thoroughly and be guided accordingly. For urgent concerns, please consult with the next available doctor or go to any available emergency room. Thank you for your consideration and cooperation.

What if the doctor does not respond within the guaranteed time?

For any unforeseen emergent need to cancel or postpone from our end, we will give due prior notice and refund the full fee.

Which HMO's/Healthcards do you accept?

We do not accept HMO payments/ reimbursements at this time. If you would like to use HMO, please set a clinic appointment thru +639955782885.

Can I book a face to face consultation with you?

For physical consult in the clinic, please send an SMS to +639955782885 for the schedule.