Can I book a schedule today?

Yes. As long as there is an available schedule, requests for appointments will be immediately accommodated. If not accepted within [24 hours], your request will be automatically cancelled by the system.

I am currently residing abroad, can I book a session with you?

Yes — but with important limitations. As a licensed psychologist in the Philippines, I am authorized to provide psychological services within Philippine jurisdiction. This includes: (1) Clients who are physically located in the Philippines, or (2) Clients located in Philippine-recognized territories abroad, such as: Philippine embassies, Philippine consulates, Philippine Overseas Labor Offices (POLOs) or Migrant Workers Offices (MWOs), Philippine-registered ships or aircraft If you are a Filipino citizen currently residing abroad but outside of these jurisdictions (e.g., in a private residence in another country), I cannot offer my psychological services as these may fall outside the scope of my Philippine license and could be subject to the laws of your host country. To protect your welfare and comply with ethical and legal standards, I will ask for: Your current physical location at time of the session and a signed informed consent outlining the jurisdictional limits of my services.

Do you issue Medical Certificates?

Yes. Take note that a Mental Health Certificate is a legal document affixed with my signature so there may be an additional charge. Mental health certificates are not part of insurance coverage and shall only be given for specific valid reasons and after the consultation. For Mental Health Certificates/ Certificate of Disability (for PWDs or other purposes) I can only give a DIAGNOSTIC IMPRESSION. A full diagnosis could only be given if the patient has undergone Psychological Assessment. A referral letter will be given to the patient together with the certificate. For a Psychological Clearance Certificate it can only be given if the patient has undergone Psychological Assessment and has at least 3 consultations with me for the past year. For Certificate of Fit to Work, this will be given upon the evaluation of the provider after at least 2 sessions.

Do I need to pay first to get an appointment?

Yes, you will have to pay the fee before I will receive the request. The consultation fee includes only the following: examining the patient regarding the complaint, giving the correct diagnosis, and giving the appropriate management/prescription. There will be additional fees charges to you for any additional services offered during the consultation.

If I cancel my request for consultation, do I get a refund?

If your appointment has already been accepted by the provider, please send a cancellation message at least 4 hours before your scheduled session. This allows the provider to process a full refund of your payment. If your appointment has not yet been accepted, and you change your mind, you can immediately request a refund through the platform without needing to wait for provider action.

I am not available on the scheduled appointment, can I ask to reschedule??

We’re happy to accommodate schedule changes, but to ensure smooth coordination: Please send a message at least 4 hours before your scheduled session if you need to reschedule. Requests made less than 4 hours before the session may no longer be accommodated and may be subject to the no-show policy.

What is your policy on Follow-up schedules?

To accommodate all clients fairly, I offer tentative slots for follow-up sessions, but these are not guaranteed until confirmed. Here's how it works: 1. A tentative slot may be reserved for you after your previous session. A booking schedule invite will be sent to you. 2. To confirm the slot, you must complete the booking (including payment) by a specified deadline—usually 24 hours before the session. A confirmation request will then be sent after booking the slot. Please accept the request to finalize the slot. 3. If the slot is not confirmed by the deadline, it will be automatically opened for other clients (walk-in) who may need it. 4. You will receive a reminder message 1 week to 1 day before the slot is released. This policy helps manage time efficiently and ensures that every client has fair access to available slots. Feel free to message me if you need assistance or want to secure your next session.

How long does a typical session last?

A typical session lasts around [60] minutes per patient. It can take longer depending on the case and needs of the patient.

What can I expect from the session?

You can expect a safe, confidential, and supportive space where you are free to share your thoughts and experiences. The session will feel much like a guided interview, where the therapist will ask a series of questions to better understand your situation. Some of these questions might feel unexpected or unfamiliar, but they are meant to help you reflect and explore important aspects of your experience. After the initial discussion, there will be a short 3–5 minute break. Please stay on the call during this time—the therapist will resume the session right after. The therapist may offer feedback and possible directions, but please keep in mind that there are no guaranteed solutions. Ultimately, you are the agent of change in your own life. The session is meant to support you on that journey.

Attendance Guidelines: No-Show Policy

We understand that unexpected things can happen. However, to respect everyone’s time: A 15-minute grace period is given for each scheduled session. If the patient does not show up within 15 minutes of the scheduled start time without prior notice, the session will be marked as a no-show and will not be eligible for a refund. If you know you’ll be late or need to cancel, kindly message your provider as early as possible.

Can I message you on your social media accounts?

To maintain utmost confidentiality, please keep all consult-related questions here on this platform. For any new concerns, please book another appointment.