How long does a typical session last?
A typical session lasts around 15-20 minutes per patient. It can take longer depending on the case and needs of the patient.
How is my privacy protected?
We use encrypted communications and secure data storage to protect your personal health information following applicable privacy laws.
What should I do if I have an urgent medical problem?
For emergencies, please call emergency services or visit the nearest hospital immediately. Online consultations are for non-urgent care.
Which HMO's/Healthcards do you accept?
No, I don't accept any HMO's/Healthcards
Can I get prescriptions or referrals through online consultations?
Yes, I can prescribe medications or provide referrals when medically appropriate, in compliance with regulations.
Can I message you on your social media accounts?
Please keep all consult-related questions here on this platform. For any new concerns, please book another appointment.
How do I schedule an online consultation?
You can book an appointment through our website or contact us directly by phone or email. I will confirm your appointment promptly and send you details on how to join the virtual session.
Can I book a schedule today?
Yes. As long as there is an available schedule, requests for appointments will be immediately accommodated. If not accepted within [24 hours], your request will be automatically cancelled by the system.
Are virtual consultations as effective as in-person visits?
Virtual consultations enable detailed discussions and evaluations in most cases. For situations requiring physical exams or tests, I will advise you on the next steps.
What if the doctor does not respond within the guaranteed time?
Your request will be automatically cancelled by the system.
How long do I need to wait to get a response to my booking request?
1-2 hours is more than enough to get a response to your booking request.
What if I have more questions after my consultation?
You can contact me anytime through the clinic’s communication channels [FB messenger/ CP number (text only/ no calls please, I will call you if needed] for follow-up questions or concerns.
Do I need to pay first to get an appointment?
Yes, you will have to pay the fee before I will receive the request. The consultation fee includes only the following: examining the patient regarding the complaint, giving the correct diagnosis, and giving the appropriate management/prescription. There will be additional fees charges to you for any additional services offered during the consultation.
Can I message you via the NowServing app?
Yes, you can send me a message through the NowServing app once I already accepted your appointment. You will receive a reply as soon as possible.
Can I book a face to face consultation with you?
Yes, as long as my schedule permitted me to do so, I will set an appointment with you for face to face consultation.
What technology do I need for a virtual consultation?
A smartphone, tablet, or computer with internet access and a webcam or camera is sufficient. We use secure, user-friendly platforms to protect your privacy.
1. Who provides care at the clinic?
I am Dr. Jess Munsayac, the sole physician here. I personally handle all consultations, diagnoses, and treatment plans to ensure you receive individualized care.
Do you issue Medical Certificates?
Yes. Take note that a medical certificate is a legal document affixed with my signature so there will be an additional charge of P 300.00. Medical certificates are not part of insurance coverage and shall only be given for specific valid reasons and after the consultation.
