What is your policy on rescheduling and cancellations?

Rescheduling: If you need to adjust your appointment, please notify us as soon as possible. Schedule changes can only be accommodated if requested within four (4) hours of the scheduled consultation time, subject to the doctor’s availability. Requests made after this time will be considered cancellations and will not be refunded. Cancellation Policy: Appointments that are not canceled at least two (2) business days prior to the scheduled date and time are non-refundable. Please inform us promptly of any scheduling or technical issues. No-Show Policy: Patients who fail to log in within the 15-minute grace period will be marked as a No Show. In such cases, the consultation fee is forfeited.

How long does a typical session last?

New Patients: Initial consultations typically last 45 minutes to 1 hour, including assessment and treatment planning. Follow-up Patients: Sessions usually last 30 minutes to 1 hour, depending on clinical needs, with the entire time slot reserved per patient.

What should I prepare before my consultation?

Ensure your device is fully charged, your internet connection is stable, and you are in a quiet, well-lit area. Use earphones if possible and wear presentable clothing. A separate message will be sent with the link for the consent form and screening tests to be completed before your session.

Do I need to pay first to get an appointment?

Payment of the consultation fee is required prior to confirmation of your appointment. The consultation fee covers only the clinical evaluation of the patient’s concerns, formulation of a diagnosis, and provision of appropriate management and/or prescription. Additional services, including but not limited to issuance of medical certificates, psychiatric reports, signing of financial reimbursement documents, and other administrative requests, will incur separate charges.

Do you issue special or yellow prescriptions?

Yes. Special prescriptions for regulated medications may be issued when clinically necessary. Please note that pharmacies require the original physical copy for S2 medications (e.g., methylphenidate, benzodiazepines). The prescription may be picked up through a courier service arranged by the patient from the provided address. For patients outside Metro Manila, my secretary can send the prescription via LBC on Sundays and Mondays only. Delivery time will depend on the courier once the item has been dispatched.

Do you issue Medical Certificates?

Yes. Medical certificates and clearances are available for an additional fee. The content of these documents is based on the clinical findings during your consultation. Please note that medical clearances may require more than one session to complete.

Do you issue Emotional Support Animals certifications?

Yes, Dr. Juen is able to issue certifications for emotional support animals.

Do you handle emergency cases?

No. This service is intended only for non-emergency concerns. For urgent situations such as suicidal thoughts, self-harm, violent behavior, overdose, severe panic attacks, or any condition requiring immediate care, please proceed to the nearest hospital with psychiatric services.

Can I message you via the NowServing app?

Yes, you can send me a message through the NowServing app once I already accepted your appointment. Responses are provided only between 8:00 AM – 6:00 PM on weekdays and 8:00 AM – 1:00 PM on Saturdays. For emergencies, please proceed immediately to the nearest emergency room.

Which HMO's/Healthcards do you accept?

Yes, I accept Maxicare clients; however, this is only applicable at Maxicare Primary Care Clinics located in Bacolod, Otis, and Doña Elena.