Can I message you via the NowServing app?

Yes, you can send me a message through the NowServing app once I already accepted your appointment. You will receive a reply as soon as possible.

Can I book a face to face consultation with you?

Yes - please message our Facebook page Gensan Psych Mental Health Hub to book a face to face consultation. Strictly by appointment.

Can I message you on your social media accounts?

As much as possible, please keep all consult-related questions here on this platform. For any new concerns, please book another appointment. We also have a Facebook page for our clinic: Gensan Psych Mental Health Hub. Our secretary will attend to your inquiries.

Can I book a schedule today?

Yes - if there is an available schedule, requests for appointments will be immediately accommodated. If your requested date is not available, I will work with you in finding the nearest available schedule that is also convenient for you. However, due to the large volume of patients, please generally expect a 2-4 week waitlist. For urgent concerns (i.e. suicidal, psychotic, with threat to self or others), please proceed to the NEAREST EMERGENCY ROOM AS SOON AS POSSIBLE as these are potentially life-threatening concerns.

Do I need to pay first to get an appointment?

Yes, we implement a policy of settling the consultation fee first before reserving your appointment. Please do so at least 2 hours before your requested schedule. The consultation fee includes only the following: psychiatric interview / history-taking regarding the complaint, formulating the primary working diagnosis, and giving the appropriate management (psychotherapy and/or prescription for psychotropics). There will be additional fees for any additional services requested during the consultation (i.e. medical certificates, fit to work, school accommodation letter, etc.).

How long does a typical session last?

A typical session usually takes around 30-45 minutes. Please be mindful of the time since extensions will result in delays in appointments of patients after you.

How long do I need to wait to get a response to my booking request?

I try my best to respond within 48 hours. No reply means your requested date is already fully booked or I'm still working on the appointment list. Please be patient as I get to your request. If your request gets cancelled by the system because I was not able to reply, kindly request for another appointment date. Thank you in advance for the understanding.

Do you issue Medical Certificates?

Yes. Please take note that a medical certificate (for PWD, for fit to work, for school, etc) is a legal document affixed with my signature so there will be an additional charge of P500. Medical certificates are not part of insurance coverage and shall only be given for specific valid reasons and after the consultation. Prior to releasing medical certificates, a consent form to release your medical information will also need to be signed through a link sent to your email.

Which HMO's/Healthcards do you accept?

I currently do not accept HMOs for online and face-to-face appointments.