Cancellation and Rescheduling Policy

For pre-scheduled appointments made days in advance, kindly request rescheduling at least 3-4 hours before the scheduled time. If you've booked a same-day walk-in appointment, please inform us 3-4 hours prior to the session. Failure to provide this notice will result in forfeiture of payment. Your cooperation is appreciated, as it allows us to manage our schedule effectively and respects the time of both the psychologist and other clients seeking appointments. Thank you for your understanding. For further questions, please don't hesitate to reach out.

How long do I need to wait to get a response to my booking request?

During the psychologist's scheduled working hours, especially when she is in a session, please allow up to 1-2 hours for a response. On days off, anticipate a reply within the day.

Non-Refundable Policy for Booked Appointments

After the acceptance of the consultation request and the mutual agreement on a scheduled date and time between the psychologist and client, any cancellation by the client is non-refundable. The psychologist will then establish a schedule that accommodates the availability of both the psychologist and the patient.

Attendance Guidelines: No-Show Policy

Clients have a 15-minute grace period from the scheduled session start time. Failure to attend within this window will result in the session being marked as a "no-show," and no refunds will be provided. This policy aims to optimize scheduling efficiency and maintain the integrity of our appointment system. Clients are encouraged to communicate any potential delays promptly to explore alternative arrangements.