What can I expect from the session?

Each session offers a safe and supportive space centered around you—your experiences, your pace, and your personal journey. Whether you're new to therapy or returning after some time, we’ll begin by understanding what brings you here and what you hope to explore or work through. Sessions can vary—some may be calm and reflective, while others might feel more focused and goal-oriented. There’s no pressure to have all the answers; we’ll navigate things together, step by step. As your therapist, my role is to help you make sense of what feels confusing, to bring clarity to what feels heavy or overwhelming, and to support you in finding direction and understanding. Growth takes time, so I invite you to be kind and patient with yourself throughout this process. Please note: the therapeutic approach I use will be tailored to your specific concerns and needs.

Can I message you on your social media accounts?

You’re welcome to message me through my Facebook Page for inquiries or concerns. If I’m currently in a session, kindly allow me 1–2 hours to respond. On my days off, I would appreciate your patience, as my replies may take a little longer. However, I will do my best to get back to you within the day. Please understand that I may not always be able to respond immediately, as I also need time for my sessions, personal commitments, and rest. Rest assured that I will reply as soon as I’m available.

Can I message you via the NowServing app?

Yes, of course! You may send me a message through the NowServing app once your appointment has been accepted. Kindly allow me some time to respond, as I may be attending to other clients or have other commitments. I will do my best to get back to you within the day. For new clients, please wait for my message after your appointment request has been accepted, as I will reach out to you regarding the necessary details before our session.

How long do I need to wait to get a response to my booking request?

During the psychologist's scheduled working hours, especially when she is in a session, please allow up to 1-2 hours for a response. On days off, anticipate a reply within the day.

Do you issue Medical Certificates?

Yes, I issue mental health certificates. This document, affixed with my signature, is provided for specific and valid reasons after a consultation.

Attendance Guidelines: No-Show Policy

Clients have a 15-minute grace period from the scheduled session start time. Failure to attend within this window will result in the session being marked as a "no-show," and no refunds will be provided. This policy aims to optimize scheduling efficiency and maintain the integrity of our appointment system. Clients are encouraged to communicate any potential delays promptly to explore alternative arrangements.

Cancellation and Rescheduling Policy

For appointments booked in advance, kindly provide at least 24 hours' notice for any cancellation or rescheduling request. For same-day appointments, please ensure that you are certain about your availability before confirming your booking, as the time slot is reserved specifically for you. Cancellations or rescheduling requests made less than 24 hours before the session, as well as missed appointments or no-shows, will result in forfeiture of the session fee. A new appointment and payment will be required to continue therapy. This policy helps manage the schedule fairly and allows available time slots to be offered to other clients. Thank you for your understanding and cooperation.

Non-Refundable Policy for Booked Appointments

After the acceptance of the consultation request and the mutual agreement on a scheduled date and time between the psychologist and client, any cancellation by the client is non-refundable. The psychologist will then establish a schedule that accommodates the availability of both the psychologist and the patient.