Why book an appointment if walk-ins are accepted?

Walk-ins are accepted but we highly recommend booking an appointment for your convenience. ✔ Receive updates on any schedule changes ✔ Get your prescription digitally after your consultation ✔ No registration needed—simply check in with our secretary upon arrival Note: For the main Pasay clinic, time slots are assigned. If you have an appointed time slot, you will be prioritized over walk-in patients. For St. Dominic Medical Center, patients are seen on a 1st come, 1st served basis, whether or not an appointment was booked.

How can I purchase the items prescribed during my consultation?

Your prescription includes recommended products that are available both at our clinics and at most pharmacies. If you prefer to purchase from our clinics, products may be bought immediately after your consultation or ordered later for personal pickup or courier delivery after online payment. To place an order from the Main Pasay Clinic, please contact our secretary, Ms. Nida, at 0905 218 5686 (Monday–Friday, 10:00 AM–4:00 PM). To place an order from the St. Dominic Medical Center Clinic, please contact our secretary, Ms. Yolly, at 0942 987 6342. (Monday–Saturday, 11:00 AM–4:00 PM). For provincial addresses, we can arrange delivery via LBC. Delivery typically takes 1–3 business days, depending on your location. Courier charges apply.

At the St. Dominic Medical Center clinic, can I have a procedure done on the same day as my consultation?

Yes. Short procedures can often be performed on the same day, provided there is sufficient time. These include: skin punch biopsy, steroid injections for acne and scars, & electrocautery of lesions requiring only intralesional anesthesia. Longer procedures such as laser treatments, chemical peels, and electrocautery of lesions requiring topical anesthesia (e.g., facial wart removal), are scheduled at the Main Pasay Clinic. The St. Dominic clinic has a high volume of patients, which may limit the time available for longer procedures. Scheduling these treatments at the Main Pasay Clinic allows us to reserve a dedicated time slot, ensuring your procedure is performed comfortably, safely, and without being rushed.

Do you issue Medical Certificates?

Yes. A medical certificate is a signed legal document that requires the physician's professional assessment and certification. For this reason, a separate fee applies when a medical certificate is requested. Medical certificates are not included in the consultation fee or insurance coverage. They are issued only after a consultation and only when there is a valid medical indication or legitimate purpose. To help prevent misuse, all medical certificates issued by our clinic are verifiable. Upon request from authorized parties (such as employers or schools), we will confirm the authenticity of the certificate by providing a verification certificate.

Can I message you via the NowServing app?

Yes, but please use the messaging feature only for appointment-related concerns. Please do not send photos of your skin condition unless specifically requested by Dr. Quesada. Messages are reviewed and answered during office hours only. They are not monitored outside office hours, on Sundays, or on holidays.

Can I have an online consultation even if I am currently in another country?

Yes. We have many patients who are based overseas. You may book an online consultation regardless of your current location. During the consultation, your skin condition will be assessed, possible diagnoses discussed, and medical advice provided. A personalized skincare regimen can be recommended, along with suitable over-the-counter products available in your country whenever possible. Please note that prescriptions issued by Dr. Quesada may not be recognized or honored outside the Philippines. If your condition requires prescription medication, the recommended treatment options will be discussed, but you may need to consult a physician licensed in your country to obtain a valid local prescription. If you wish to purchase products available from our clinic, we can also arrange international shipping. Courier charges will apply.