Communication Guidelines

Please keep all consult-related questions on this platform. For new concerns, book another appointment. You may message through the NowServing app once your appointment is accepted. Responses will be provided as soon as possible.

Will our conversation remain confidential?

Yes. Your psychologist is committed to protecting your privacy and maintaining confidentiality in accordance with professional ethical standards and applicable Philippine laws. However, confidentiality may be limited in situations where disclosure is required or permitted by law or ethical obligations, such as: *There is a serious risk of harm to yourself or another person; *There are concerns involving abuse or neglect that require reporting; *Records are required by a lawful court order or other legal authority; or *Other circumstances permitted or required by law and professional ethics.

Informed Consent for Teleconsultation

By proceeding with teleconsultation, you confirm that: 1. You have read and understood the information provided above. 2. You have had the opportunity to ask questions and receive satisfactory answers. 3. You understand the benefits, risks, and limitations of teleconsultation. 4. You voluntarily agree to receive psychological services through teleconsultation.

What is the Cancellation, Rescheduling, and No-Show Policy?

Cancellation: Please cancel your appointment at least 24 hours in advance. Rescheduling: Appointments may be rescheduled up to 24 hours before the scheduled session, but not later than two (2) hours before your appointment. Late Arrival: If you arrive late, your session will still end at the scheduled time. No-Show: Failure to attend your appointment without prior notice or arriving more than 20 minutes late will be considered a no-show. Repeated late cancellations or no-shows may affect future scheduling and may be subject to applicable professional fees.

Do you prescribe medication?

No. Psychologists focus on psychotherapy and counseling and do not prescribe medication. If medication is recommended, you will be referred to a psychiatrist or another qualified medical professional for evaluation and treatment.

Can I request a Mental Health Certificate?

Yes, but Mental Health Certificates are not issued upon request alone. They may only be provided when clinically appropriate and after a sufficient psychological evaluation. Additional sessions or evaluations may be required. If approved, processing takes 3–5 working days, and an additional fee applies.

What is teleconsultation?

Teleconsultation is the delivery of psychological services through secure online communication platforms, such as video conferencing. Depending on your needs, services may include consultation, counseling, psychotherapy, psychoeducation, treatment planning, and follow-up sessions.