Do I need to pay first to get an appointment?

Yes, payment is requested ahead of time to secure your slot. Consultations are ₱2,250, and returning patients receive a special follow-up rate of ₱2,000. Senior citizens and PWDs receive the mandated 20% discount at ₱1,800 for all consultations, upon presentation of a valid ID. These rates do not yet include NowServing's service fee, which is added upon booking. Your payment covers your consultation as well as the management or treatment we discuss. Medical certificates and other documents have a separate fee. If any additional services are needed during your session, I'll let you know beforehand so there are no surprises.

How long does a typical session last?

Your first visit usually takes 45 to 60 minutes, so we have enough time to get to know you and understand what you're going through. Follow-ups are usually 30 minutes, though this can vary depending on what you need that day. I understand that things come up, so there's a 10-minute grace period from your scheduled time. If you're unable to join within that window and haven't let me know beforehand, the consultation will be marked as a no-show. Since that time was set aside for you, no-show consultations are non-refundable, and you'll need to book a new appointment. If you think you'll be late or can't make it, please send me a message as early as you can. I'm happy to work with you whenever possible.

Do you issue Medical Certificates?

Yes, I can provide medical certificates after a consultation. The fee depends on the type of certificate you need. Because these are official documents that carry my signature, I can only issue certificates that honestly reflect my clinical assessment, so the final decision rests with me. I hope you understand that I'm unable to backdate certificates or issue them without a proper consultation. This protects both you and the integrity of your records.

What if the doctor does not respond within the guaranteed time?

If your request isn't confirmed in time, the system will cancel it automatically. Please don't worry, this just frees you to book another available slot right away without having to wait.

Which HMO's/Healthcards do you accept?

I'm not accredited with any HMOs at the moment, and I understand that can be a concern. If your HMO or company allows reimbursement, I'm happy to help by providing an official receipt and any supporting documents you may need for your claim.

Can I message you via the NowServing app?

Yes, of course. Once I accept your appointment, you can send me a message through the NowServing app, and I'll get back to you during clinic hours. Some concerns, like medication changes, new or worsening symptoms, or document requests, are best addressed in a follow-up consultation so I can give them proper attention. Please know that the online clinic isn't able to respond to psychiatric emergencies. If you or someone you're with is in crisis or at risk of harm, please go to the nearest emergency room or call the NCMH Crisis Hotline at 1553. Your safety matters most.

Can I message you on your social media accounts?

I appreciate you reaching out, but to protect your privacy and keep your records complete, I kindly ask that we keep all consultation-related messages within this platform. I'm not able to discuss clinical matters through social media. If something new comes up, booking a follow-up lets me give your concern the care and time it deserves.

Do you see older adults?

Yes, I see older adults as well. In our consultations, I focus on mental health concerns such as low mood, anxiety, sleep difficulties, irritability, agitation, or seeing and hearing things that aren't there. Older adults often have other medical conditions that can affect mood and behavior, and some concerns, like memory problems, may also need to be seen by other specialists, such as a neurologist or internist. When needed, I'm glad to coordinate with them so your care stays connected. Having a family member or caregiver join the consultation is very helpful, as they can share observations the patient may not notice.

Do you see children and adolescents, or provide forensic evaluations?

I currently see adults 18 years old and above, and I'm not able to provide forensic evaluations, such as assessments for court cases, legal proceedings, or annulment. For children and teens, I recommend consulting a child and adolescent psychiatrist, and for legal evaluations, a psychiatrist who specializes in forensic psychiatry. If you're seeking consultation for your own mental health, I'd be glad to help.