Medication

Psychologists do not prescribe medication. Treatment primarily involves psychological assessment, counseling, psychotherapy, and evidence-based interventions. If medication is indicated, you may be referred to a licensed psychiatrist or another appropriate healthcare professional.

Communication Guidelines

To ensure continuity of care, please keep all consultation-related concerns within the NowServing platform. Messaging is available once your appointment has been accepted. Replies will be provided as soon as possible during available hours. If you have a new concern or would like to discuss a different issue, please book a new consultation instead of using the chat feature.

Informed Consent for Teleconsultation

By scheduling and attending a teleconsultation, you acknowledge and agree to the following: Confidentiality Your personal information and consultation records are handled with strict confidentiality and securely stored. Information may only be disclosed under the following circumstances: There is a serious risk of harm to yourself or another person. Abuse or neglect is disclosed or reasonably suspected. Disclosure is required by a lawful court order or other legal obligation. You provide written authorization for the release of your information. Therapy Process Psychotherapy is a collaborative process that requires active participation from both the psychologist and the client. While guidance, support, and evidence-based interventions will be provided, progress also depends on your willingness to apply the strategies discussed outside of sessions. Please note that the psychologist is not available to provide expert testimony or participate in legal proceedings unless legally requi

Issuance of Mental Health Certificates

Mental health certificates are official documents that are digitally signed by a licensed psychologist. Please note the following: - Certificates are issued only when clinically appropriate and supported by sufficient assessment. - A recommendation for leave from work or school is provided only when justified by the clinical findings. - A comprehensive psychological evaluation, which may include psychological testing, is generally required before a certificate can be issued. - A single consultation is usually insufficient to establish an adequate clinical basis for certification. - Processing typically takes 3–5 working days after all assessment requirements have been completed. - Additional professional fees may apply depending on the evaluation required and will be discussed during consultation.

How long does a typical session last?

A typical session lasts around 50 minutes to 1 hour per patient. It can take longer depending on the case and needs of the patient.

Can I book a schedule today?

Yes. As long as there is an available schedule, requests for appointments will be immediately accommodated. If not accepted within 24 hours, your request will be automatically cancelled by the system.

Cancellation and No-Show Policy

Once your consultation request has been accepted, your appointment is considered confirmed. Consultation fees are non-refundable once an appointment has been confirmed. If you are unable to attend, please reschedule at least 3–4 hours before your scheduled appointment whenever possible. Failure to attend without prior notice will be considered a no-show, and the consultation fee will be forfeited. Advance notice helps make appointment slots available for other clients who may need them.

Can I message you via the NowServing app?

Yes, you can send me a message through the NowServing app once I already accepted your appointment. You will receive a reply as soon as possible.

Do I need to pay first to get an appointment?

Yes, you will have to pay the fee before I will receive the request. The consultation fee includes only the following: examining the patient regarding the complaint, giving diagnostic impression, and giving the appropriate coping skills/strategies to manage emotions. There will be additional fees charges to you for any additional services offered during the consultation.