Can I book a schedule today?

Yes, if there is an open slot today in the booking calendar. Same-day requests are reviewed as soon as possible during clinic hours. If your request is not accepted within 24 hours, it will be automatically cancelled by the system, and you may book another available date.

What if the doctor does not respond within the guaranteed time?

Your request will be automatically cancelled by the system, and no consultation will take place. Please book another available schedule or contact the clinic for help. [If you paid online, your payment will be refunded according to NowServing's refund policy.]

Can I book a face to face consultation with you?

Yes. In-person consultations are available at ROQUE Eye Clinic in St. Luke's Medical Center Global City (2nd Floor, Unit 217, Medical Arts Building) and Asian Hospital and Medical Center, Alabang (5th Floor, Unit 509, Medical Office Building). Choose your preferred clinic and date when booking on this profile. Each doctor's available days are shown in the booking calendar.

Can I message you on your social media accounts?

Our social media accounts share clinic updates and general eye health information. We cannot give medical advice or review personal health concerns there. For questions about your consultation, please use NowServing messaging after your appointment is accepted. For new concerns, please book a consultation.

How long does a typical session last?

A consultation usually takes about 10 minutes with the doctor. If your visit needs eye tests or eye drops to widen the pupils, please plan to spend about two hours at the clinic. Your vision may be blurry for several hours after dilation, so bring sunglasses and, if possible, have someone else drive you home.

Do I need to pay first to get an appointment?

Yes. For online bookings, the consultation fee is paid through NowServing when you book, and a platform service fee is added at checkout. The consultation fee covers the doctor's examination, assessment and recommended management for your concern. Eye tests, procedures, medical certificates and other services are billed separately. If you plan to use your HMO, please contact the clinic before booking.

How long do I need to wait to get a response to my booking request?

We aim to respond to booking requests within three hours during clinic hours (Monday to Saturday, 7:00 AM to 4:00 PM). Requests sent after hours, on Sundays or on holidays are reviewed on the next clinic day.

Can I message you via the NowServing app?

Yes, once your appointment has been accepted, you can send a message through the NowServing app about your consultation. Messages are answered during clinic hours, and messages sent after hours are answered on the next clinic day. Please do not use messaging for urgent eye problems. For sudden vision loss, severe eye pain, a chemical splash or an eye injury, go to the nearest emergency room.

Which HMO's/Healthcards do you accept?

I accept most major HMOs and healthcards, including Maxicare, MediCard, Intellicare, PhilCare, AVEGA, Insular Health Care, ValuCare, Pacific Cross, Etiqa, Generali, Allianz and others. Accepted HMOs can differ by clinic location. Coverage depends on your plan and the service, and a Letter of Authorization (LOA) may be required. Please contact the clinic with your HMO name before your visit so we can confirm coverage.

Do you issue Medical Certificates?

Yes. A medical certificate can be issued after your consultation when there is a valid medical reason. There is a separate fee of PHP 500, which is not covered by HMOs or insurance.