Anyway, we have some exciting news for you!

Remember those times when you’re all set for a patient, with optional coffee in hand, only to find out they’re a no-show?

Well, we’ve been listening to your concerns, and we’re thrilled to introduce our new Appointment Confirmation Feature!

What’s the deal with this new feature?

Think of it as your virtual secretary and it just does what you need. Here’s what it does:

1. Automatic Reminders: The system sends out reminders to your patients, so they don’t forget their appointment. No more “Ay, nakalimutan ko!” excuses!
2. Easy Confirmation: Patients can confirm their appointments with just a tap. It’s easier than ordering Jollibee delivery!
3. Rescheduling Options: If something comes up, patients can easily request to reschedule. No more ghosting!
4. Real-time Updates: You’ll see confirmations and reschedule requests instantly. It’s like magic, but it’s just good tech!

Why should you care?

1. Save Time: Less time chasing patients means more time for your actual practice.
2. Reduce No-shows: Fewer empty slots in your schedule means better productivity and potentially increased revenue.
3. Improved Patient Experience: Your patients will appreciate the reminders and flexibility. Happy patients = loyal patients!
4. Better Planning: With confirmed appointments, you can plan your day better.

How to get started?

The feature is already integrated into your existing workflow. If you’ve been scheduling appointments inside SeriousMD, then it’s super easy to get started. Here’s a quick guide on how to use it right now and here’s a more in-depth guide.

What’s next?

We’re constantly working on making SeriousMD the best tool for Filipino doctors. Stay tuned for more updates! And hey, if you have any suggestions, don’t be shy to reach out. We’re all ears!

Remember, we’re not just an app; we’re your partner in providing the best care for your patients. Let’s continue to revolutionize healthcare in the Philippines, one feature at a time!

P.S. Don’t forget to share SeriousMD with your fellow doctors. The more, the merrier! More features coming up soon!

The post Smarter Appointments – Reduce No-Shows, Boost Practice Efficiency appeared first on SeriousMD Blog.

Now, I look outside and traffic appears to be back to pre-pandemic levels. Honestly, it probably got worse.

Though we know that some other countries are now raising warning flags again, I think we can say that we’re in the next phase. We’re now in a Post-Pandemic era of healthcare technology.

SeriousMD has always been a practice management app and EMR, ever since we started 7 years ago. SeriousMD can help you handle all your medical records across all your clinics, manage appointments, track billing with telemedicine features and more.

With the changing of the times again, you can truly utilize SeriousMD in a variety of ways to fit how you run your practice and adapt with your schedule. We’ve had great conversations (and first hand experiences) with doctors on how it’s being utilized all over the country.

We released the NowServing app months before the pandemic started (Jan 2020) with one of the goals being to help with follow-ups later in that year. We believe that the crazy traffic we (as patients) encountered to do a 5-minute follow-up consultation, was something technology can solve. All the while freeing up a valuable slot in your calendar for patients that urgently need to see you.

Right now, over 80% of doctors still utilize telemedicine, complimenting their in-clinic practice. Many utilize telemedicine for follow-ups already. We’re crying with tears of joy and ecstatic in seeing one of the goals come to fruition. I hope it has saved a lot of your time and your patients’ time.

I remember back then when I first heard feedback that Dr. <Confidential> could consistently finish clinic and make it back home to dinner with the family, which never happened before SeriousMD. That was definitely a core memory for me.

I’ve heard fun stories about using SeriousMD while doing rounds, which I shall not elaborate here.

Nowadays, I also hear how doctors are going on trips and still doing consultations or being able to charge patients halfway across the planet.

It’s definitely been a blast seeing the evolution of the medical practice and through your feedback, it gives us more insights on how we can continue to improve SeriousMD while helping your patients at the same time.

We’re excited to see what the future holds for healthcare in the Philippines. There’s so much more work to be done.

Anyway, that’s enough of story time, now let’s talk about some of the recent updates on SeriousMD.

There’s a bunch and here are some of the updates:

Custom Tag Pricing: You can now tag patients to have special pricing. For friends that you don’t want to charge full price or relatives that you don’t want to charge, it’s now possible. Give it a try!

Side by side view: Open a sidebar while inside SOAP on screens that are compatible. You can now pull up another profile or another note on the side to review while inside your current encounter.

Validation Code: If you send a document from SeriousMD thru your patient’s NowServing app, the generated file will have a validation code for extra security.

Named Watermark: Here’s a new watermark option that you can use. You can now enable this to show the patient’s name as the watermark adding another layer of security for your documents.

Medication Interactions: We’re currently testing a new tool to help you see drug interactions while you’re creating your prescription. Simply use the prescription as normal and click the Drug Interaction button.

MyFreeStyle Program: A new program was launched recently and can be found in the Programs area. Your patients can receive a free FreeStyle Libre sensor. Simply enroll to the program and issue a prescription with the FreeStyle Libre coupon attached. The patient will receive a message and the educational materials along with it.

Educational Materials: A strong doctor-patient relationship relies on effective communication, which involves various factors. Patients often express satisfaction and happiness with their doctor when they have a clear understanding of their condition and receive supplementary educational materials to further their knowledge after consultations.

These factors, combined with the proliferation of fake news out there, have prompted the development of the new Educational Materials module within SeriousMD. You can now save and easily share meaningful, relevant, and accurate content with your precious patients. Read more about it by clicking here.

All New Growth Charts: You can find it in Vitals under the Growth tab. The charts are based on the WHO Child Growth Standards Z-scores and percentile, so we can properly and accurately show age/sex specific growth charts for weight/height/BMI/head circumference as well as the newly added Weight for Length chart.

New Reports: To further enhance your tracking of your practice, you now have new reports added in your Reports area for keeping track of patients you’ve referred, keeping track of clinic visit demographics and so on.

There are a ton more but let’s end it there for now.

Healthcare and Artificial Intelligence (AI)

As a technology company, it was inevitable for us to finally get into this.

We’ve started experimenting with AI recently and it’s already live inside the NowServing app to help guide patients find the right specialty for their condition.

We know AI is a major “buzzword” nowadays and everyone is probably sick of hearing it by now but we do see the potential in it for healthcare.

Long term, it can be an invaluable assistant to you, from helping you do initial intake interviews, to handling other day-to-day activities, so you can maximize your efficiency and help more patients.

Side note: A separate team is exploring and working on this, so the features and enhancements for the platform is still business as usual. If you’d like to discuss your ideas, whether it’s training the AI for medical guidelines, to teaching it to suggest treatment options to shorten your data input and so on, just drop us a message. We’d love to discuss and throw ideas around about AI + Healthcare.

That’s it for now!

The SeriousMD and NowServing teams are working hard behind the scenes, around the clock on enhancements to existing features, all the while keeping services up and running.

As we all continue to adapt to this new normal, SeriousMD will continue to be your partner in your day-to-day medical practice.

Please keep supporting SeriousMD and please share SeriousMD to your fellow doctors!

If you have clarifications about using SeriousMD in the clinic or any of the features, feel free to schedule an online call or reply to this email or send us a message inside your SeriousMD account.

The post SeriousMD, NowServing and the Post-Pandemic World appeared first on SeriousMD Blog.

This update took longer for us as we had to recreate (again) the whole app to adapt to newer technologies available.

Pulling the curtains a little, internally, we call it the Post-Consultation Follow Up Workflow update, which is a mouthful, but essentially, this update would help you improve the process of how you schedule your patient’s next consultation with you.

One of our goals this year is to improve the continuity of care that your patient will receive. For this new update, we wanted to put a big focus on improving the follow up process and helping patients be reminded (and show up) for their consultation with you.

All New Follow-Up Process

We’ve added a new way to set follow up appointments, so patients are encouraged to confirm their appointments with you. You’ll also be able to receive payments as well for that follow up, if indicated.

On top of that, by being able to confirm their follow up, you’ll have a better idea of your schedule and you’ll be able to allot unconfirmed slots to patients that need your attention. Read more about it here.

SeriousMD started back then with a follow-up workflow that allowed you to just indicate the next follow up date. Times are again a-changin’.

Just as we adapted with you during the heights of the pandemic, SeriousMD is again adapting to the changing of the times and new behaviors.

Invite Patients to Book

Sometimes, you just need a way to send an invite to a potential patient to book an appointment with you. If the patient is not yet in your SeriousMD account, you can send them an invite directly from inside your SeriousMD account and they will receive an invite message to book an appointment with you.

Dashboard Update

This update to the dashboard is to better arrange/present information and have the flexibility to add relevant information in the future updates.

Minimum / Maximum Age Restriction

You can now set a minimum and/or maximum age for patients that book on your profile page. If you’re primarily seeing patients within a certain age group, you can now set it up in your account!

Patient Referral Enhancement

To further enhance the care the patient receives, we’ve added a new enhancement to the patient referral process. When referring a patient to another specialist, the patient now also receives the booking page link to invite them to book with the doctor.

We’ve also addressed some bugs and introduced a lot of other enhancements that are not going to be covered anymore on this blog post. More enhancements to this update are coming soon!

The start of 2023 has been a whirlwind for us to say the least. We’ve hit a lot of milestones but we know we also failed to hit one of our target updates from last year’s list. It’s taking some time to work through behind the scenes but we’ll be pushing out the next major update really soon!

Please keep supporting SeriousMD and please share SeriousMD to your fellow doctors!

The post Putting Focus on Continuity of Care appeared first on SeriousMD Blog.

Looking back, the past 2 years was all a blur to us as we were releasing things left and right. We hope we were able to at least help you out during those times and continue to do so moving forward.

A lot of what we did the past 2 years were “reactionary“ which led to some disconnected experiences with some features or simple things such as button placements that could be better.

For the earlier part of this year, we set some targets so we can continue to clean things up behind the scenes and also fix up the small things that lead to an overall better experience of using SeriousMD and NowServing.

There are still a lot more as we have a whole board of them and we’re sniping them off 1 by 1. We don’t announce them anymore because they are small adjustments and improvements.

We were also building processes to further improve how we do things, so that’s why we’re also doing more research and interviews (both doctors and patients) to be able to design, build and release features.

We did miss some target features in Q2 because we needed to adjust the timing again due to the surge at the start of the year and some urgent integrations but we hope to get back on track and still reach all the goals for this year.

We’re also working on a secret project, maybe I could announce it by the end of the year if things continue to move well with it.

Now, for some of the recent updates.

Google Calendar Integration

One of the most requested features on our list was to have a way to integrate and show consultation appointments inside Google Calendar. It’s now possible! Click here to see how.

Apple users: Enable sync to your Google Calendar account, then add the Google Calendar account in your Apple Calendar.

Partners Area

There’s a new partners area inside your account.

The goal of the Partners area is to be able to have a place inside SeriousMD where we can show integrations that provide value to your medical practice, so you can provide even better care for your patients.

For the launch of the Partners area, we’ve started with a new type of integration with Hi-Precision.

As long as you are tagged as the referring physician or patients that used the test request you’ve provided for them, then you will be able to see the results here even if the patient did not go through the NowServing app.

We’re currently still building up the partners area. We believe it will bring tremendous value for you, your care for your patients and your practice in the long run.

If your hospital or organization or facility is open to integrate with us, please let them know that they can reach out to us at any time. https://seriousmd.com/contact

Profile Announcements Area – Pop Up

2 years ago, during the start of the pandemic, we announced in the app that we can show a popup on the doctor profile page, just so we could help with informing your patients on what they need to do.

It was all manually done and we were basically reacting to the situation. We shifted that to a form later on but it wasn’t as customizable.

As things are still continuously shifting week to week and even day to day, we’ve released an updated Profile Announcements area.

You now have the control to change the alignment.

Your MediCard patients can now also request an LOA for both online and face to face consultations from their NowServing app. There are also new Sub-Specialties, Services and Social Media Images you can select.

What’s Coming Up Next?

A new HMO integration is coming in July. An update related to prescriptions is coming up next as well! Watch out for that one!

The post SeriousMD x Google Calendar Integration and More appeared first on SeriousMD Blog.

We’ve been in the trenches and working on major projects to further enhance our goal of making healthcare and healthcare technology accessible for everyone, so much so, it feels like time just passed by so quickly.

A lot of the things we’ve done during the first quarter of 2022 were primarily geared at longer term projects (bigger projects such as group calls, messenger overhaul & structural-related things) and catching up on minor enhancements. We’ve mainly been releasing updates and bug fixes behind the scenes, which is why we’re not posting much. There’s nothing sexy when talking about adding buttons for more control, adjusting the interface, improving load speed and things like that. We’ve also dedicated some time working on our internal processes, which will eventually help things be more efficient in the long run.

As we all continue to adapt to the new normal (cliche ) – SeriousMD will continue to be your partner in your day-to-day medical practice.

This month, we’ve released our first major feature of the year…

Group Calls

We have finished re-designing and recreating the virtual calls feature from scratch. Today, Group Calls for SeriousMD is now finally out.

Currently, group calls can have up to 4 participants:

• The doctor and the patient are staples in the call like always
• You can invite 2 other people to join the call by copying and sharing the link or sharing the links to the patient or sending the link to the person to be invited. (We’ve heard about various use-cases, such us parents that want to join the call, doctors with patients here but relative overseas wanted to join the call, to doctors that wanted to invite residents to join the call. I’m sure there are a lot more use-cases, so be sure to let us know how it helps you!)

As the virtual calls feature was recreated from scratch, this update gives us leeway to add enhancements more efficiently in the long term, so what you see now will still be improved over time.

All New Profile Pages

We’ve released a huge update as well for your SeriousMD Profile pages. It’s a completely new design that will also reflect consistently on the NowServing app.

– Badges

Your new SeriousMD Profile pages will now show a badges area. The badges act as extra customization on the page, much like hanging a certificate on the wall of your clinic. These badges are not shown on the directory results. The badges are only visible when your page is loaded.

– Frequently Asked Questions

You probably have a list of common questions that patients ask you by now. We’ve added an all new Frequently Asked Questions (FAQ) area inside your SeriousMD account, so you can add all the answers there and patients can see the details even before they book.

We have more plans for your booking pages and improving visibility further, but for now, we have to admit, the Profile page design has come a long way from what it was a few years ago. We really hope you’ll love it.

Anyway, that’s it for this post. I know a lot of you are going back to clinic now because I’ve been getting messages about “I didn’t know that I can use SeriousMD in my clinic and not just for teleconsult!” more and more lately.

Just means we’re not doing a good job conveying that for doctors that just joined.

If you end up here from the newsletter email, and you’re going back to clinic soon but plan to continue with online consultations, you definitely can use SeriousMD for both.

SeriousMD‘s core software will and always be, a Practice Management application (Electronic Medical Records/Appointments Management/Billing) with Telemedicine Features and more. If you have clarifications about using SeriousMD in the clinic or any of our features, feel free to schedule an online call here or leave a message in the support area. Talk to you soon!

The post New SeriousMD Update for Quarter 1 2022 appeared first on SeriousMD Blog.

We also take this time to plan out a release schedule for updates we plan to release as well for the coming year but that’s often just a guess. Unexpected things can throw a wrench in our plans at any time, so we have to be able to adjust with the things that happen.

With the pandemic, it has been a big adjustment as to how we work. It’s easy to assume that as a technology company, we would have things nailed down by now in terms of working remotely, but honestly, it’s still an ongoing struggle for us to adjust and balance. Things will get better as we continue to adapt to this new style of work and we’ll continue to improve the way we push out updates to SeriousMD and NowServing.

We saw a lot of new features this year and personally, I’m most excited to see the fruits of our work from the last 2 updates of 2021; COVID reporting and being able to release the update so that you can start receiving feedback from patients by January 2022 when we release it on the NowServing side. It may not sound like much, but I’m confident that you will find it super useful in the long run.

We also missed some targets this year that we wanted to be able to release by Q4. Sadly, there was just not enough time.

Good thing is, we’ve already started work on many of them, which means 2022 will be PACKED.

Now, speaking of 2022, for SeriousMD, I think I can share some things that are coming up:

• Messenger Overhaul

A few of you that were part of the testing process have seen this already. We’re rebuilding the SeriousMD Messenger from the ground up to be able to provide the things that you need to be able to communicate better with your patients. The current Messenger is part of our pre-COVID SeriousMD and back then, the use-cases of doctors were different. We’re finally able to get to this and update it and we can’t wait to get it out and get it in your hands.

• Sending Forms to be Filled Up

You’ll soon be able to send forms for patients to fill up and send back to you. This has been a long time coming but due to the structural issues that we needed to build first, we couldn’t just push this feature out. The team is finally able to push out the things needed on the NowServing side, so we can now start working on this feature.

• Tagging

Another feature we’ve been wanting to push out for the longest time. Similar to the one above, we needed to update a lot of things behind the scenes before we are even able to work on this.

• New HMO Integrations

A lot of new partnerships are currently on the table on the HMO side. A couple are slated to be finished within Q1.

• Calendar Overhaul

We have some legacy features from our pre-COVID days and they aren’t linked to the queue and calendar. We want to be able to integrate a lot of these older features and make them smarter moving forward. We also know the features you’ve all been asking for. I want them in the app, too. They will be in 2022. 🙂

I have 10 more on my list that I can share but I’ll probably share that at a different time.

Though the challenges never seem to stop coming for all of us, there are a lot of things to be thankful for this year.

We want to thank you for another year of trusting SeriousMD. We hope we’ve helped you become more productive with your practice and to be able to offer the care that your patients needed.

Cheers to a great 2022! May you have the best year yet.

Happy new year to you and your family, doc!

From your small but growing team here at SeriousMD.

Stay safe!

The post SeriousMD and NowServing: Let’s Go 2022 appeared first on SeriousMD Blog.

In this next update, we are collaborating with the DOH’s efforts to improve anonymized epidemiological data from tele-medicine consultations.

The accuracy and reliability of the statistics will benefit with your aid in marking if your case is a diagnosed COVID-19 case after a tele-consultation. Rest assured that no personal information will be involved in this endeavor as we are only keeping track of counts.

Once this coming update is released, you will see a selection similar to the image above after a tele-consult session.

Simply select your answer and you’re done!

Once you save, it’s also automatically listed in your patient’s History tab, so you can refer back to it whenever you need to.

Another update that’s included in this release is to allow your to be able to send/attach files directly inside the messenger thread with your patient. Image thumbnails should also show a preview now.

The team is still deep in the trenches working on the Messenger overhaul/redesign, which is our next major update. It’s literally building a messenger app from the ground up.

The current messenger inside SeriousMD was built pre-COVID so the things it can do are pretty limited. That’s why we’re basically building a whole chat app inside SeriousMD. I hope to be able to provide some updates about it in the coming months.

That’s it for now! It’s almost the holidays and we’ll see if we can squeeze in 1 more surprise update before the year ends. Stay safe!

The post DOH + SeriousMD & NowServing appeared first on SeriousMD Blog.

This affects both Seriousmd.com and Nowserving.ph, so it will also affect bookings during those hours.

——-

When SeriousMD was released years ago, we focused on getting started with electronic medical records here in the Philippines with a dash of practice management.

For the following years, we’ve been working on improving multiple aspects of the app to make it a complete practice management platform.

There were still a lot of room for growth and we were preparing for version 2 and a patient app that would help with queueing… then the pandemic happened and we had to find ways to connect doctors using SeriousMD to their patients with practically no time.

With all those rushed things, a lot of things will fall in the cracks that are not considered in “ideal” workflows since they are not part of the original design, at all.

Our recent releases for the NowServing app were just the start of us finally having some breathing room to start working on improving and solidifying the workflows.

Today, we’re releasing the new clinic management update for SeriousMD Doctors.

This might look elementary and will look like just simple clinic settings, but this fundamentally changes a huge structural side of SeriousMD. This not only affects clinic settings, but it also affects the queue & calendar, which have been there ever since the beginning, as well as the more recent booking and online features linked to it, like billing and calls.

Previously, we had to make use of our clinics section and turn them into make shift “online” clinics where you had to use “Visit Types” in the app, which worked but was a bit confusing to set up.

Today, we’re removing that and really nailing it down to something that makes sense when setting up. You’ll also have some more control with how long you’d be able to guarantee responses to appointment requests, specific fees when when using the Paywall and more.

Here are just some of the things included in this update:

When you load your clinics section, you’ll see a new button for Clinic settings and you’ll be able to do the things below.

Automatically close online bookings for the day

Previously, you had to manually close your schedule so that bookings outside your clinic hours won’t go through.

Now, you can automatically set this and let the system handle it for you.

Add multiple paywall rates

You now have more control with fees for your paywall.

Dedicated online clinic feature

For solo practice accounts, you now have a dedicated online clinic setup. Those that still want to continue their current setup, can still use the current queue for those existing clinics and assign patients there.

Control your reply time guarantee for bookings

You currently have a 24 hour booking response time. With this update, you can now adjust it and set it to 48 hours if you prefer. It’s always best if your patients can get a response about their booking request earlier, though! We’ll probably add more options in the future.

Easily control which HMO’s you will accept for certain face to face consults and your online consultations

Those are just some of the enhancements included and there are more for you discover.

This is of course a major/required update for iOS.

It’s been a while since we released a required update as we try to minimize these types of updates as your sync won’t be able to work without updating first.

There are some more enhancements already lined up for this update. We just have to get this out and in your hands so we can start with adding the supplementary updates.

We’ve also started working on our next surprise major update and we can’t wait until we can share the news with all of you.

HINT: Messenger + _ _ _ _ _ _ _

The post Clinic Management Update appeared first on SeriousMD Blog.

If you’ve been using the NowServing app the past months, you might have noticed that it blinks and shows a white screen when you load the app initially. That means there’s another new update.

Yes, much like with SeriousMD, we have been pushing out improvements and new features to the NS app consistently.

Fast forward to today, we’re now releasing another major update to the NowServing app. Please update it from the App Store/Play Store first if you don’t have auto-update for apps turned on.

Due to all the new additions and enhancements, the previous design of the app is not as intuitive enough anymore. Finding information and performing transactions intuitively and efficiently felt like a struggle.

Also, we have other features coming up to make your life even easier, so we have to factor those in the app’s design as well.

The new Services section houses all the current (and future!) services that we can offer to your patients to aid in accommodating all their healthcare needs. That said, whenever you send Prescriptions or Lab Requests to your patients, they will be able to have an easier time to order medicines or generate a Hi-Precision discount coupon for their tests.

There are a lot more coming up, including a way to make it easier for doctors to communicate with patients and adding options to messaging.

That “feature” for your forms that you’ve been asking for? That’s also finally coming because of this release and yes, a big update to the NowServing directory is coming up as well.

We’ve worked hard to bring you this app and we’re continuing to work day in and day out on updates to better improve the app even through all the challenges of this pandemic.

Like we always say, NowServing is still a work in progress but you can rest assured, it’ll continue to keep improving.

We thank everyone for the constructive feedback, both from patients and doctors. Though we are oftentimes silent and working in the background, we do listen & learn from your feedback and will continue to improve our products and services.

We look forward to being able to help you, your patients and their families even more in the coming months.

Thank you for supporting us and be sure to let your friends know to join in and start making their clinic and virtual lives easier.

The best doctors in the country are already inside SeriousMD and NowServing.

Keep safe!

The post The NowServing App – Reimagined appeared first on SeriousMD Blog.

SeriousMD Doctors can now receive results from Hi-Precision directly inside their SeriousMD accounts.

Of course, we’d like to thank Hi-Precision for taking time to work with us and continuing to work with us to improve the integration further.

It is still a work in progress as there are still some real-world barriers that need to be overcome but so far, the reception has been great from both the doctors and their patients.

For a limited time, your patients will also be able to get 5% off their bill (imaging and blood tests) as long as they received the lab request inside the NowServing app. Simply complete and submit the booking form inside NowServing to Hi-Precision.

How does it work? Just send a lab request like usual to your patient via the NowServing app.

Here’s a step by step: Frequently Asked Questions and what your patient sees.

Hi-Precision Branches currently integrated.

The post Hi-Precision Integration Inside SeriousMD and NowServing appeared first on SeriousMD Blog.